Bilingual representatives being hired
Spectrum has plans to hire more than 300 new employees at its new McAllen center by the end of 2017. Plans are also in place to have more than 600 employees when fully staffed in early 2018.
The center, located at 3701 N. 23rd Street in McAllen, already houses 250 employees. The company is looking to hire additional bilingual representatives to provide Spanish-language customer service for Spectrum TV, Internet and Voice. Representatives will handlie service calls from customers, as well as billing questions.
The center serves Spanish-speaking customers across the company’s 41-state service area.
The new jobs are part of Charter Communications’ plan to hire 20,000 employees. The hiring returns call center jobs to the United States. Spanish-speaking customers have usually been served by outsourced call centers, often outside the United States.
“Our new McAllen center reflects our deep commitments to craftsmanship and diversity,” said Greg McMichael, Charter senior vice president, Customer Service. “We are providing the best possible experience for Spanish-speaking customers while creating hundreds of new career opportunities for residents of the Rio Grande Valley.”
“Not only is Spectrum providing good-paying jobs that will help the company and our city prosper and grow, but also, the agreement that the City of McAllen developed with the industry-leading communications company will allow them to reinvest in their employees and will help put Spectrum and McAllen on the map for how business is done well,” said City of McAllen Mayor Jim Darling. “This type of public-private partnership is key to attracting the type of jobs and companies that we want in our community.”
Interested applicants should visit jobs.spectrum.com to apply, as well as learn more about careers at Spectrum.